Returns and refunds
At Outfitsland (OL), we want you to love your purchase. If for any reason you’re not completely satisfied with your order, we’re here to help.
Returns
- You have 14 days from the date of delivery to return your item(s) for a refund or exchange.
- Items must be unused, in original condition, with all tags attached.
- The garment must be unworn, unwashed, and free from any signs of use (including deodorant marks, perfume, or washing).
- Personalized or custom-made items are non-returnable.
How to Return
- Contact us at [outfitsland1@email.com] with your order number and reason for return.
- Ship the item back to us at your expense (we recommend using a trackable shipping service).
- Once we receive and inspect the item, we will process your refund.
Refunds
- Refunds will be issued to the original payment method.
- Refunds typically process within 5–7 business days after we receive the returned item.
- Shipping fees are non-refundable (unless the item is defective or we made an error).
Defective or Wrong Items
If you received a defective, damaged, or wrong item, please contact us immediately. We will cover the return shipping cost and send a replacement or issue a full refund.
Exchange
We currently only offer exchanges for size issues (subject to stock availability). Please contact us first.
Important Notes
- Sale items and final-sale products are non-refundable.
- We reserve the right to refuse returns that do not meet our policy conditions.
Questions?
If you have any questions about our Refund & Return Policy, feel free to reach out to us at outfitsland1@email.com.
Thank you for shopping with Outfitsland.